1. Service covered
This policy concerns digital product photo editing. There are no physical products to ship or return.
2. Seller and support
Seller: YURII HRES TRADING L.L.C. SP. Trade License: 942763. For cancellation, refund or delivery concerns, contact owner@yuriihres.com or +971 58 577 1753. Business address: Al Layyah, Street 7, Sharjah, UAE.
3. Cancellation before or during work
Email owner@yuriihres.com to cancel. If payment has been received and editing has not started, the order payment is refundable. If work has started, we confirm which work has been completed and calculate the refundable unperformed portion, with an itemized explanation. We do not apply an undisclosed cancellation fee. For a uniform batch, the starting basis is the package price multiplied by the number of unperformed images divided by the ordered image count; any different allocation must have been agreed before work began.
4. Refund eligibility
If we cannot deliver an accepted service, payment for the undelivered portion is refundable. If delivered images do not match the agreed brief, contact us with the affected files so we can assess and correct the issue. If an agreed correction cannot resolve it, we review a refund for the affected portion. Completed work that matches the agreed brief is not refunded solely because you change your creative preference. This does not limit mandatory legal rights.
5. Revisions and issues with delivery
Revision terms: If an edit does not match the agreed brief, email the affected file names and describe the issue. We review it against the original brief and correct confirmed editing errors without an additional editing charge. New creative directions, replacement source images or extra deliverables are a scope change; any additional cost and timing must be agreed before that work starts. Digital delivery terms: Turnaround is confirmed by email after reviewing your order, source images and editing brief. Work begins only after the scope, payment arrangements and delivery schedule are agreed. Finished files are delivered digitally through an agreed file link or email attachment. This is a manually reviewed service, not automatic processing or instant delivery. Include the affected image names and a description of the issue when contacting support.
6. How to request a refund
Contact the seller with your name, order or quote reference, payment date if applicable, and the reason for the request. Do not include card numbers or other sensitive payment information.
7. Review and refund processing time
Refund requests are reviewed manually against the agreed scope, payment record and work completed. We confirm the decision, amount and processing arrangements by email. Approved refunds are returned through the original payment method where supported. The time for funds to appear depends on the payment provider and bank; we do not promise an instant refund.
8. Currency
AED
9. Effective date
26 October 2026